The following benefits are included in our online annual support program:
- Priority access to D2G support team using new online ticket system
- Schedule appointment within the following times:
- Weekdays (9am – 5pm EST) – 2 hour turnaround time
- Weekdays (After Hours) – 24 hour turnaround time
- Weekends – 24 hour turnaround time
- We are an added layer of support for your launch monitor and other simulator technologies including cameras, force plates and D2G “one touch” automation platforms
- If D2G can not provide a resolution or direct support, we will facilitate support appointments with manufacturers on your behalf
- Receive the following discounts:
- 25% off replacement front screens
- 25% off onsite support if needed
- Discounted rates on replacement hardware, electronics and materials
- Free annual updates to your D2G automation system
- What’s not included:
- Onsite service (please see above, onsite support will be offered at a discount)
- Replacement of hardware which is out of manufacturer warranty (i.e. failed electronics, TVs, monitors, computer components which have failed outside of the original manufacturer warranty)
- Breaks down to $49.99 / month + $14.75 / month per additional bay (program is billed annually)
